The IDT Advantage Specially formulated synthesis reagents are prepared in-house to insure the highest quality. All oligos are quantitated twice by UV spectrophotometry to certify that they meet our yield guarantee. Mass spectrometry is used to analyze every oligo synthesized. Capillary electrophoresis is used to analyze all oligos purified by HPLC and PAGE up to sixty bases in length. Other custom analytical services are available. If any oligonucleotide does not meet quality standards, we will re-synthesize it immediately and our customer service staff will send notification directly. For U.S. customers, we will ship the remainder of the order on time, while the re-synthesized oligo will be shipped separately with no additional shipping charges. With our unique SameDay® oligo service, unmodified oligos ordered online before 1:00p.m. CST will arrive the next business morning. Desalted custom synthesized oligos are shipped lyophilized 24 hours from receipt of order by overnight delivery. Oligos with HPLC or PAGE purification are routinely shipped within 3-5 working days. Rapid HPLCTM and Express DLPTM services are also available. Three convenient ways to order: www.idtdna.com (web), orders@idtdna.com (email) or 319-626-8444 (fax). Shortly after placing an order with us, an order confirmation will be sent via email. Confirmations include oligo information, pricing and yield guarantees. We offer a wide array of online features including: pricing, yield guarantees and estimated ship date shown as products are ordered, convenient plate ordering, access to oligo specification sheets, mass spectrometry and analytical CE traces, order and shipment tracking, multiple oligo entry and the ability to reorder oligos. Each oligo is accompanied by a specification sheet listing the sequence name, sequence, modifications, purification, molecular weight, GC content, Tm, extinction coefficient, secondary structure calculations, OD260, milligram and nanomole yield. More than thirty dedicated customer service professionals are available from 7:30a.m. to 7:00p.m. CST, Monday through Friday. Our staff includes Ph.D.-level experts in synthetic chemistry, oligonucleotide design, sequencing, PCR, RNAi, antisense technologies and related research applications. Technical support is available for consultation about an application before or after an order is placed. Many technical bulletins are available on our website which provide in-depth information about the products we offer and techniques for their use. A free online tool set that unifies all elements of oligo design, sequence analysis and integrated ordering. Features include RNAi, ddRNAi and Antisense design , PrimerQuestTM, mFold and OligoAnalyzer. We accept purchase orders and all major credit cards. Electronic Fund Transfer is also available. OligoCards now available. We accept purchase orders and all major credit cards. Electronic Fund Transfer is also available.
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